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Fortuna Hotel Hanoi

Name: Fortuna Hotel Hanoi
Address: 6B, Lang Ha Street, Ba Dinh District , Hanoi, Vietnam., Hanoi, Ha Noi, 100000, Vietnam
Rating: 7.673333333333337

Hanoi, Vietnam

6B, Lang Ha Street, Ba Dinh District , Hanoi, Vietnam. , 100000

7.7Rating

Very GoodRated by Guests

120Reviews

What to expect

Pros

🌟Great central location with easy access to city center
👍Helpful staff providing good service
🏨Clean and nice rooms
🎰Convenient facilities like in-house casino/restaurant
🌺Excellent housekeeping service for a comfortable stay
🛏️Early check-in allowed with accommodating staff
🛠️Good equipment and skill level of hotel staff
🍽️Limited but good quality dining options available
🤝English-speaking staff for effective communication
🏆Highly recommended by guests for various reasons

Cons

💸Expensive rates compared to service quality
🔇Lack of soundproofing in rooms affecting sleep quality
🚬Non-smoking room request not honored, unpleasant cigarette smell
🤷‍♂️Unfriendly or unhelpful staff behavior towards guests
🔞Dirty linen and unclean washrooms reported by guests
🃏Staff behavior concerning payment issues at the casino
❌Poor response to customer complaints and incidents
🕰️Inconvenient check-in process with unthoughtful front desk staff
🎤Limited dining options on-site with no nearby choices
🤖Staff perceived as robotic and lacking in customer care

What this place has to offer

Things to do and ways to relaxBody scrub, Fitness center, Foot bath, Game room, Golf course [on-site], Hot tub, Karaoke, Massage, Nightclub, On-site entertainment, Pool with view, Pub crawl, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room

Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage

Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas

Languages spokenEnglish, Filipino, Chinese [Mandarin], Korean, Vietnamese, Japanese, Nepali, Malay

The 4.5-star Fortuna Hotel Hanoi offers comfort and convenience whether you're on business or holiday in Hanoi. The hotel offers a high standard of service and amenities to suit the individual needs of all travelers. 24-hour room service, free Wi-Fi in all rooms, 24-hour front desk, facilities for disabled guests, luggage storage are on the list of things guests can enjoy. Some of the well-appointed guestrooms feature television LCD/plasma screen, mirror, slippers, towels, closet. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Hanoi has to offer are three great reasons you should stay at Fortuna Hotel Hanoi.