Virgin Hotels New York City
8.3Rating
ExcellentRated by Guests
1,033Reviews
What to expect
Pros
- 🌟Perfect location for sightseeing and access to transportation
- 🌆Stunning views of the city skyline, including the Empire State Building
- 🛏️Spacious and well-designed rooms with modern decor
- 🍴Great food options and lovely breakfast available at the hotel
- 🛎️Friendly and helpful staff providing exceptional service
- 🏊♂️Beautiful rooftop pool and terrace area for relaxation and enjoyment
- 🎉Special touches for celebrations like birthdays, making guests feel valued
- 👍Convenient amenities like coffee machine, big TV, and comfortable beds
- 🎵Live music and entertainment options within the hotel premises
- 🚇Close proximity to metro stations, making travel easy and convenient
Cons
- 💸Expensive restaurant prices and additional charges for amenities like sauna
- 🔇Noise issues including loud air conditioner and street disturbance
- 🚪Inconsistent service quality and lack of room cleaning on some occasions
- 🛋️Uncomfortable pillows and furnishings causing back and neck pain
- 🔊Lack of soundproofing leading to disturbances from outside noises
- 🚿Issues with water pressure and maintenance of bathroom facilities
- 🛎️Check-in and check-out process can be improved for smoother customer experience
- 📺Technical issues with TV and room service amenities
- 🚗Misleading information on services like taxi rates leading to guest dissatisfaction
- 🧺Room cleanliness and toiletry quality could be better maintained
What this place has to offer
Things to do and ways to relaxBody scrub, Fitness center, Golf course [on-site], Hiking, Massage, Mini golf course, Nightclub, On-site entertainment, Pool with view, Sauna, Spa, Spa/sauna, Steamroom
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Spanish, Filipino, Hindi, Chinese [Mandarin], French, Italian, Arabic, Chinese [Cantonese], Korean, Greek, Slovenian
Where you'll be sleeping
156 m²
Penthouse Suite
1 king bed & 1 king bed
44 m²
Grand Chamber Suite
1 king bed
33 m²
Sky Chamber King City View ADA
1 king bed
45 m²
Sky Grand Chamber Terrace Suite
1 king bed
59 m²
Sky Chamber Suite with Empire View
1 king bed
52 m²
Sky Chamber Suite with City View
1 king bed
30 m²
Chamber King ADA
1 king bed
26 m²
Sky Chamber King Empire View
1 king bed
31 m²
Chamber 2 Double Beds
2 double beds
25 m²
Sky Chamber King City View
1 king bed
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